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**PRIVACY POLICY

F&D SERVICES AND GLOBAL LOGISTICS LLC**

Last updated: November 2025

F&D Services and Global Logistics LLC (“F&D,” “we,” “us,” “our,” or the “Company”) is committed to protecting the privacy and security of our users’ personal information. This Privacy Policy describes how we collect, use, protect, and share the information obtained through the website fdsgl.com, the creation of virtual lockers, and related services. Use of the website and our services implies acceptance of this Privacy Policy.

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1. Information We Collect

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1.1. Information Provided by the User

When you create a locker, complete a form, or request a service, we may collect:

  • Full name

  • Email address

  • Phone number

  • Physical address

  • Colombian identification number (optional)

  • Information necessary for shipments and billing

  • Information voluntarily provided in inquiries or forms

1.2. Information Collected Automatically

When you visit our website, we may collect:

  • IP address

  • Device type and browser

  • Pages visited

  • Time spent browsing

  • Cookies and similar technologies

1.3. Package-Related Information

To operate a virtual locker and logistics services, we collect:

  • Sender information

  • Carriers used (Amazon, UPS, FedEx, USPS, etc.)

  • Weight, dimensions, and declared contents

  • Internal and external tracking information

  • Shipment history

 

2. Use of Information

We use the information collected to:

  • Create and manage virtual lockers

  • Process and ship packages to Colombia

  • Consolidate shipments

  • Complete personalized shopping requests

  • Provide logistics services within the U.S.

  • Send shipment status updates

  • Process billing and payments

  • Improve the user experience on the website

  • Comply with legal and regulatory obligations

 

3. Sharing Information with Third Parties

Podemos compartir información únicamente con:

 

3.1. Carriers and Logistics Providers

  • UPS

  • USPS

  • FedEx

  • Amazon Logistics

  • Associated domestic and international transportation providers

  • The information shared is limited to what is strictly necessary to process shipments.

3.2. Authorities

We may disclose information when required by:

  • Customs authorities

  • U.S. laws

  • Transportation regulations

  • Judicial proceedings

3.3. Service Providers

Examples include hosting services, payment systems, management software, or website analytics providers.

We never sell personal information to third parties.

 

4. Protection of Information

We implement administrative, technical, and physical security measures to protect personal data, including:

  • Encryption when applicable

  • Restricted access to data

  • Security protocols for package handling

  • Good digital storage practices

However, no internet transmission is completely secure, and the user assumes the inherent risk.

 

5. Data Retention

User data will be retained:

  • While the user has an active locker

  • While the user continues to use our services

  • For the period required to comply with legal, tax, or transportation obligations

Data related to unclaimed packages may be deleted or anonymized after 90 days.

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6. User Rights

The user may request at any time:

  • Access to their information

  • Correction of their data

  • Deletion of their data when applicable

  • Cancellation of their locker

  • Suspension of the use of their information for operational purposes

To exercise these rights, the user must contact us through our official channels.

 

7. Use of Cookies

Our website uses cookies to improve the user experience, including:

  • Browsing analytics

  • Remembering preferences

  • Essential website functions

The user may disable cookies through their browser settings, but some website functions may be affected.

 

8. Integrated External Services

We may use external tools such as:

  • Google Analytics

  • Wix forms

  • Payment gateways

  • Authorized marketing tools

Each provider has its own privacy policy.

 

9. Third-Party Links

The website may contain links to other pages.

We are not responsible for the content or privacy practices of external websites.

 

10. Minors

Our services are not directed to individuals under 18 years of age.

We do not knowingly collect information from minors.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time.

The current version will always be available on our website.

 

12. Contact

For questions regarding this Privacy Policy, please contact us at:

info@fdsgl.com
+1 (786) 642-5112
Miami, Florida, U.S.A.

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